Customer Service

Customer Service

Shipping & Delivery

Little Fish Audio ships everywhere on the planet, daily.

FREE USA SHIP on most orders $99 and above for the lower 48 states.

International customers enjoy discounted USPS Priority and Express rates.

We ship using 2 main methods:

Please visit fedex.com and usps.com to see their official rules and regulations.

General Shipping Policy

We typically ship FedEx within the United States lower 48 states.

Canada, Hawaii and Alaska are typically shipped via United States Postal Service.

We can only ship to P.O. Box addresses if you select ‘USPS’ methods during checkout.

International customers are generally well served by selecting the United States Postal Service.

We can ship using your FedEx or UPS account if all information is verified, contact us for help.

When expedited shipping is selected, you will want to indicate a “need by” date in the notes section during checkout, or drop us an email letting us know your deadline.

None of the FedEx rates quoted will reflect Saturday delivery, there is an extra charge and we must be contacted in advance.

Daily Shipping Cutoff Times (Estimated)

  • FedEx Ground: 4:00 PM EST
  • FedEx Express: 3:00 PM EST
  • USPS Mail: 12:00 PM EST

Shipping / Damage Claims

All packages are insured for replacement value, should a claim arise due to damage contact us.

Upon receipt of your package(s), it is your responsibility to inspect items to be sure damage has not occurred.

If damage exists, immediately ask the driver to note the condition and to do their part to start a damage claim.

Contact us immediately upon discovering damage, this must be done upon arrival of your packages for a valid claim.

USA Sales Tax Info

Little Fish Audio does not quote or collect taxes outside of the state of Florida. We are not required to report sales outside of our state, it is up to you to know your local tax codes.

International Customers – Explanation of Tariffs / Taxes


We do not quote or collect taxes, however many international customers will be required to pay import duties and fees to receive merchandise purchased from outside of their region. It is your responsibility to know these charges before placing an order with us, no matter where you live in the world.

We cannot claim lower or “gift” value of items to save you from paying duties, it’s not within our power to alter documents for this purpose. Please don’t waste our time emailing us about this, we will not risk our ability to feed our families to save you taxes based on where you live (and why would you ask somebody you trust to lie for you?).

International Customers – Size Limitations and Dimensional Surcharges

We prefer shipping USPS Postal (Priority or Express) as much as most of our international friends like it, because most countries charge lower fees (or no fees) to collect duties and taxes. FedEx is notorious for assessing higher costs for you to accept the package on your end, “brokerage fees” that we typically don’t see using USPS Postal. Also, be aware that FedEx can greatly increase in ship costs due to package sizes and in such an event, you will be contacted by us before processing to ensure you understand the full FedEx pricing. While the postal services do have limitations on size to each country (you can check www.usps.com and find your own country’s rules for incoming packages), as long as your package is under the limit there is NO additional fee.

Overall USPS Priority or Express Mail is preferred, we have had as close to 100% success with this that anyone could expect. Express service can cost a bit more, but is faster and generally the tracking info is more detailed.

International Customers – Brands We Cannot Ship Outside of the U.S.A.

Due to restrictions and dealer agreements, the following brands only ship within the United States in most cases:

Antelope Audio
Empirical Labs
Josephson Engineering

Don’t have a local dealer for the above listed brands?

Ask us in advance, if we can’t find one for you we may be able to sell it to you!

If You Want to Know, Just Ask!

It’s always better to ask in advance if you are not certain about any of our policies or products. Do not hesitate to contact us to be sure. Also, due to the nature of shipping and receiving we reserve the right to operate outside of these general guidelines as necessary. That does NOT mean we will take the opportunity to do something evil, happy customers make us a happy dealer. πŸ™‚

Privacy & Security

We live in the same world as you, and don’t like it either when say…you subscribe to a magazine for “free” and all of a sudden your junk mail for “related offers” rolls in ten fold. It’s also about the worst thing in the world when you sign up for a “contest” or other event, and supply a phone number…only to be added to every crazy call center’s list to be pummeled and bothered for the rest of your days. Heck, even some of those people standing by the side of the road raising money for who knows what bother us.

You can rest assured that Little Fish Audio will never, ever share your information on any “spam” level with anybody.

  • Your address is used to verify your payment method, and supplied to warehouses for shipment info
  • Your phone number is used to verify payment method, and for us to contact you in case of a problem
  • Your email address is used to confirm your order status and provide tracking information

By joining our mailing list via the home page or during checkout, you agree to receive periodic yet meaningful email contacts from us and us alone. Our mailers aren’t very frequent, they’re not cluttered up impossible to read flyers with exclamation points all over the place. Our email subscribers enjoy real information in a concise effort to keep you informed of specials, new products and other generally good info we have to share.

We couldn’t rest easy any other way.

If you still have questions, feel free to contact us concerning privacy or other issues.

Little Fish Audio, LLC

Returns & Replacements

Happy customers make us a happy dealer. This is a two way street, and both parties should be pleased with a transaction so that one day, when either of us is reflecting back over life for various reasons, at least one of the things that doesn’t bug us is some gear transaction we had with someone who wouldn’t play fair. The following info is as close to fair as we think we both can keep, and still smile about it.

Normally stocked items, particularly those we recommend to you personally for your needs, are covered by a 7 day “in your hands” return policy. This means from the day of delivery you have 7 days to be sure it’s everything you need it to be, or we’ll work it back out of your hands. You will be responsible for shipping both ways, even if it was marked as free on your invoice. There is a minimum 5% restocking fee on refunds, there is no restocking fee when you work with us on an exchange towards a reasonably equal value product. In other words, in the rare event of un-happiness let’s use the item as a point of reference (ie “it’s too dark” or “I want more character”) and exchange ideas on what will suit you better.

There is also no restocking fee for store credit to be used now or in the future, when the above return conditions have been met.

Exceptions to these rules are damages to packing materials and items, lost items, and other things we must charge back for or refuse the return of.

No returns allowed on

  • Items marked ‘Special Order’
  • Items marked ‘Custom Built’
  • Orders Drop Shipped from the manufacturer (that we do not stock)
  • Modified Items
  • Used Items
  • Discontinued Items
  • Rebate Items
  • PCI cards
  • Software
  • Headphones
  • Cables*

You must contact us in advance to approve the return / exchange, and to receive an authorized RMA # (Return Merchandise Authorization Number). We cannot accept unauthorized returns.

Ask in advance to be sure if there’s any doubt.

Defective Returns / Exchanges

These are handled on a case by case basis, and we bend over backwards and work with manufacturers to get you taken care of quickly and in the right manner. You must contact us immediately upon discovering a defect in any ZenPro Audio acquired gear so we can do our best for you.

International Customers

For various reasons (customs, taxes, etc) we cannot offer an open door return / exchange policy. You will always be taken care of in the case of warranty (USA based) and other defect claims as best we can. You are responsible for shipping here, and sometimes back depending on what is ultimately discovered with the gear in question. We will always do our best to work with you within our stated guidelines, feel free to ask questions before your purchase.

Little Fish Audio LLC

*Cables are custom built to order here at Little Fish Audio, and you design the cable to be built for your needs. Therefore we do not accept returns of any kind on custom built cables. If you receive “free” custom cables with an item and return the purchased item for any reason, you must keep the cable portion of the order and will be charged standard web pricing on the custom cables.

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